Refund policy

Lifetime Warranty Policy

At Whip It Light Rods, we stand by the quality and craftsmanship of our products. We offer a lifetime warranty against manufacturer defects on all our LED products. Our goal is to ensure your satisfaction and provide support if your product experiences any issues.

Lifetime Warranty Coverage

Our lifetime, non-transferable warranty covers any manufacturer defects in materials or workmanship in our LED products. If your Whip It Light Rods product malfunctions due to a defect, we will repair or replace it at our discretion.

How to Submit a Warranty Claim

  • Contact us directly by phone at 608-746-0563 or via email at techsupport@whipitlightrods.com.
  • Provide a detailed description of the issue, along with pictures of all sides of the product and a video.
  • Customers are responsible for shipping costs related to warranty claims.

Important Warranty Information

Any modifications or alterations to the product will void the manufacturer defect warranty.  Damage caused by customer misuse or accidents is not covered under the manufacturer defect warranty.

Customer-Caused Damage

If your whip is damaged due to user error or misuse, we will offer a replacement at 40% off the retail price, plus shipping costs.

Discontinued Products

If your LED whip is discontinued, we will upgrade you to a newer or comparable model. If no newer version is available, we will upgrade your LED whip to the next available model. If a matching set of whips is required, the second whip will be discounted by 40% to ensure you receive a complete set.

Products NOT Covered Under Warranty

Accessories such as flags and remotes are not covered by the warranty.

Please allow 5 business days for us to process your warranty claim. If you have any questions or need assistance, feel free to contact us directly at 608-746-0563 or techsupport@whipitlightrods.com.

Return & Exchange Policy

We want you to be confident in your Whip It Light Rods purchase. If you need to return or exchange an eligible item, please review the policy below.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must:

  • Be in the same condition in which it was received
  • Be unused and uninstalled
  • Include all original components, accessories, hardware, and packaging
  • Include a receipt or other proof of purchase

Customers are responsible for return shipping costs.

Approved returns for a refund are subject to a 15% restocking fee. Original shipping charges are non-refundable.

All returned products are inspected before a refund is issued. Whip It Light Rods reserves the right to deny a return or issue a partial refund if the product is used, installed, damaged, incomplete, missing components, or otherwise not returned in resalable condition.

Exchanges

Need a different size or product? Eligible products may be exchanged within 30 days of delivery.

The 15% restocking fee is waived on eligible exchanges.

Customers are responsible for:

  • Shipping the original product back to Whip It Light Rods
  • Any difference in price between the original and replacement product
  • Applicable shipping charges for the replacement product

Returned merchandise must meet the same eligibility requirements listed above and will be inspected before the exchange is completed.

How to Start a Return or Exchange

To request a return or exchange, use our RETURNS/EXCHANGE form or contact us at sales@whipitlightrods.com.

Do not send merchandise back without first initiating your return or exchange.

Approved returns should be sent to:

Whip It Light Rods
2387 Vernon Road
Stoughton, WI 53589

Please retain your return tracking information until your return or exchange has been completed.

Products Purchased From an Authorized Dealer

If you purchased your Whip It Light Rods product through an Authorized Dealer, please follow that dealer's return policy for refunds or exchanges.

Product warranty claims are separate from returns and exchanges and remain subject to the applicable Whip It Light Rods warranty.

Defective Products & Warranty Claims

If you believe your product is defective or is not functioning properly, please do not submit it as a standard return.

Contact Whip It Light Rods so we can troubleshoot the product and determine whether the issue qualifies for warranty coverage.

Whip It Light Rods offers a Lifetime Warranty against manufacturing defects on our LED whips and rock lights. Other products are covered according to their applicable product warranty.

Warranty claims are subject to the terms of our Warranty Policy.

Damaged Shipments

Please inspect your order when it arrives.

If your order was damaged during shipping, contact us as soon as possible and provide photos of:

  • The shipping box or packaging
  • The shipping label
  • The damaged product
  • Any visible damage to the packaging

Please do not discard the product or packaging until we confirm whether it is needed for a carrier claim.

For verified shipping damage, Whip It Light Rods will work with you to make it right. You will not be charged a restocking fee or replacement shipping costs for damage caused during shipment.

Incorrect Items or Whip It Shipping Errors

If we shipped the wrong product, size, quantity, or accessory, contact us as soon as possible.

When the error is ours, Whip It Light Rods will cover the cost of correcting it, including applicable return and replacement shipping.

No restocking fee applies to Whip It fulfillment errors.

Non-Returnable Items

The following are not eligible for standard return:

  • Products returned more than 30 days after delivery
  • Used or installed products, unless specifically authorized by Whip It Light Rods
  • Products damaged after delivery through installation, misuse, abuse, or modification
  • Custom or special-order products
  • Gift cards
  • Final-sale items when specifically identified as final sale at the time of purchase

If you are unsure whether your product is eligible, contact us at sales@whipitlightrods.com before sending it back.

Refunds

Once your return is received, we will inspect the merchandise and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, less the applicable 15% restocking fee.

Original shipping charges are non-refundable.

Please allow up to 10 business days after approval for Whip It Light Rods to process the refund. Your bank or credit-card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact sales@whipitlightrods.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable EU consumer cancellation rights may provide a 14-day cooling-off period.

Where applicable, these statutory rights are not limited by Whip It Light Rods' standard return policy.